Sadly Hook Home Help spends quite a lot of time undoing the work of zealous telesales people. This involves cancelling unwanted contracts as soon as possible and doing as much damage limitation as possible. It is easy for anyone to be scammed.

I will help to read the small print, I will hang on as long as required to get an answer and ideally get the phone number removed from the list or insist that they must speak to me or another family member in the future.

Having support with the small stuff can make life easier. Sometimes the post can seem overwhelming. It can be hard to read or hard to understand. It can pile up and become too hard to start.

I am happy to support people to deal with mountains of post, however high the mountain might be.

I will phone salespeople and cancel unwanted contracts and deal with any misunderstandings. … See more

When M came out of hospital her family knew that she would need some support. They had had a bad experience with support previously and were looking for someone who they could trust. M was suffering from anxiety and it was important to have the same person come every day. This continuity has allowed the family to know that she is in safe hands and to know that there is someone there to make sure that she is managing practically and emotionally.

At first, they were unsure as to how much or what sort of support she would need but we soon developed a routine to help her to get back on track.

After a long stay in hospital, many daily tasks seemed overwhelming but having someone with her has enabled her to deal with the practical aspects of living at home such as food shopping, getting prescriptions, the post, changing the bed and some cleaning and decluttering. The family have been grateful to have someone to manage the many medical appointments both in terms of diary management, taking her there and being there for moral support. Read more here...