Kind words from our clients and their families
We love supporting our local community. Here is some of the kind feedback we have received from the people we help every day.
“Amazing, helpful, wonderful souls. They love their job, and that love shines through. Highly recommend.”
“Penny and her team are fantastic, it has given us such peace of mind knowing that our relative has someone regularly checking in and helping where needed. Can’t recommend highly enough.”
“In a very short time Penny has become a friend rather than a ‘helper/carer to my Mum’. She’s upbeat and friendly, willing to help, listen, and offer support and assistance in any way she can and extremely flexible with her time and planning. Communication with the family is also brilliant, so much more than the regular ‘agencies’. I wouldn’t hesitate to recommend her to anyone.”
“I cannot praise Hook Home Help enough. Punctual, adaptable, kind and very understanding of the needs of client. If you are looking for someone to help in and around the house, be a companion as required then give them a call. I can highly recommend Penny and ‘her girls’”
“I recommend Hook Home Help to anyone in need of support.
I chose Penny for her friendly and caring nature, her empathy and considerate can-do approach. I soon learnt how dependable she is and that’s reassuring when hiring to support my mother. Penny has never missed a beat in the support she offers and that has come as a great relief after being let down over and over in the past. She keeps an activity log too and relays on any news deemed relevant to keep me informed and up to speed. You just can’t find this level of care elsewhere.
Beforehand I was struggling to support mum’s appointments and tasks around the home and became quite stressed and overwhelmed. I rest easy now I know mum’s in good hands.
Penny helps with appointments, travel to appointments and moral support in and out of home. She helps around the home and light gardening too, and making telephone calls and mail order and shopping trips, just to name a few.
Thank you Penny, I’m truly grateful for all you have done to support my mother’s needs. And for the impact that support has had on me.”