Kind words from our clients and their families
We love supporting our local community. Here is some of the kind feedback we have received from the people we help every day.
“Amazing, helpful, wonderful souls. They love their job, and that love shines through. Highly recommend.”
“Penny and her team are fantastic, it has given us such peace of mind knowing that our relative has someone regularly checking in and helping where needed. Can’t recommend highly enough.”
“So absolutely incredibly grateful. Super flexible and understanding of changing family needs. Super kind staff from perspective of person needing assistance and of worried family members.”
“Penny and her team are fantastic, it has given us such peace of mind knowing that our relative has someone regularly checking in and helping where needed. Can’t recommend highly enough.”
“Penny has helped our elderly relative for the last 3 months. Being on his own at 93 years of age, Penny has become a vital part of his life. She visits once a fortnight to clean bathrooms, hoover and do a bit of dusting. Her time is much appreciated and I know he looks forward to her visits. Thank you so much Penny for your support, your service is more than chores, it’s also a friendly chat over a cup of tea before you leave each time. As a family we rest assured knowing that you are there for him on a regular basis. Thanks again.”
“Penny is always reliable. She is friendly, helpful and professional and carries out anything that is needed with a can do approach. I would recommend Hook Home Help.”
“In a very short time Penny has become a friend rather than a ‘helper/carer to my Mum’. She’s upbeat and friendly, willing to help, listen, and offer support and assistance in any way she can and extremely flexible with her time and planning. Communication with the family is also brilliant, so much more than the regular ‘agencies’. I wouldn’t hesitate to recommend her to anyone.”
“Penny provides an excellent service and has a great team working with her. The team are professional, efficient and friendly and have really helped my elderly parents with their catering needs and other household chores.”
“Penny provides an excellent service, arranging weekly visits to my mum who lives in a care home. She is very good at updating me about how mum is doing and I feel very reassured that mum has some 1:1 time with activities such as flower arranging.”
“Very happy both my cleaners are very helpful very trustworthy and honest the amount of complements I get shows how good they are thanks girls.”
“I recommend Hook Home Help to anyone in need of support.
I chose Penny for her friendly and caring nature, her empathy and considerate can-do approach. I soon learnt how dependable she is and that’s reassuring when hiring to support my mother. Penny has never missed a beat in the support she offers and that has come as a great relief after being let down over and over in the past. She keeps an activity log too and relays on any news deemed relevant to keep me informed and up to speed. You just can’t find this level of care elsewhere.
Beforehand I was struggling to support mum’s appointments and tasks around the home and became quite stressed and overwhelmed. I rest easy now I know mum’s in good hands.
Penny helps with appointments, travel to appointments and moral support in and out of home. She helps around the home and light gardening too, and making telephone calls and mail order and shopping trips, just to name a few.
Thank you Penny, I’m truly grateful for all you have done to support my mother’s needs. And for the impact that support has had on me.”
“Penny is simply outstanding. Professional, Caring, Courteous and thoroughly reliable. She provided so much help to our elderly mother; I’m not sure what we would have done without her. Thank You So Much, Penny 👍”
“My mum lives in a care home and Penny has kindly worked with me to arrange for weekly 1:1 private helpers to spend time with her. The helpers engage mum in activities, take her out, do jigsaws with her and share a coffee and a chat. She has dementia and is very deaf, so having this 1:1 time with wonderful helpers each week is very valuable. I also really appreciate the feedback that I get each week, about how she is and what she enjoyed doing. Thank you so much to Penny, Jan and Amy.”
“So pleased with our service, A******
Incredibly impressed with the whole set up and our regular cleaner (Mel) is a gift from heaven.
I cannot praise them highly enough.”
“I recommend Hook Home Help to anyone in need of support.
I chose Penny for her friendly and caring nature, her empathy and considerate can-do approach. I soon learnt how dependable she is and that’s reassuring when hiring to support my mother.
Penny has never missed a beat in the support she offers and that has come as a great relief after being let down over and over in the past. She keeps an activity log too and relays on any news deemed relevant to keep me informed and up to speed. You just can’t find this level of care elsewhere.
Beforehand I was struggling to support mum’s appointments and tasks around the home and became quite stressed and overwhelmed. I rest easy now I know mum’s in good hands.
Penny helps with appointments, travel to appointments and moral support in and out of home. She helps around the home and light gardening too, and making telephone calls and mail order and shopping trips, just to name a few.
Thank you Penny, I’m truly grateful for all you have done to support my mother’s needs. And for the impact that support has had on me.”
“Thank you Penny for helping with feeding my grandma’s cat whilst she was in hospital. One less thing to worry about knowing he was being looked after.”
“I cannot praise Hook Home Help enough. Punctual, adaptable, kind and very understanding of the needs of client. If you are looking for someone to help in and around the house, be a companion as required then give them a call. I can highly recommend Penny and ‘her girls’”
“Dad was won over from minute one by Penny’s relaxed personality and her efforts to help him at home. He has the highest opinion of her and we are very grateful for her work and kindness. Wouldn’t hesitate to recommend.”
“Service with a smile! :) That’s hook-home-help, clear speaking and very helpful. Pleasant help for my increasing difficulties around my home. Punctual and reliable. Worth every one of those 5 stars...”
Penny provided much-needed support, kindness, and companionship at home during the early stages of my mum’s Alzheimer’s journey. Her calm and caring nature made a real difference, not only to my mum’s daily life but also to my own peace of mind.
It was incredibly reassuring to know that Penny would be there to help out when I couldn’t, offering both practical support and genuine friendship.
Her patience, reliability, and understanding gave us comfort during a challenging time, and I would highly recommend Hook Home Help to anyone looking for compassionate and trustworthy care.
“The Hook Home Help Team have been absolutely amazing at putting my mind at rest in looking after my mum. They have been very helpful in suggesting ways to help mum that i just wouldn’t have thought of. Thank you so much team.”
“Penny and her team have helped my Mum in a number of ways by providing her with companionship and support. They have taken her to the cemetery to pay respects to my Dad, accompanied her on walks to improve her mobility and confidence post-surgery and in the garden where they have planted flowers and painted fences.”